May 1997
Report#142

Table of Contents

• Cover Letter
  
  

• Executive Summary
  
  

• Introduction
  
  

• Background
  
  

• Defining Vision
  
  

• Creating Accountability
  
  

• Maximizing Collections
  
  

• Realistic Automation and Fair Process
  
  

• When Welfare Ends
  
  

• Conclusion
  
  

• Appendices
  
  

• Endnotes